{"id":73026,"date":"2025-09-16T17:37:58","date_gmt":"2025-09-16T16:37:58","guid":{"rendered":"https:\/\/presshops.com\/?page_id=73026"},"modified":"2026-02-26T10:37:01","modified_gmt":"2026-02-26T10:37:01","slug":"customer-support","status":"publish","type":"page","link":"https:\/\/presshops.com\/en\/customer-support\/","title":{"rendered":"Customer Support"},"content":{"rendered":"\t\t
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If you have any questions, we're here to help you.<\/h1>\t\t\t\t<\/div>\n\t\t
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Ordering and Shipping<\/p>\t\t\t\t<\/div>\n\t\t\t\t

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Make your order online in a simple and secure. <\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Returns <\/p>\t\t\t\t<\/div>\n\t\t\t\t

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Custom-made products tailored to not have a refund, except in the case of a fault or a mistake on the company.<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\t\t<\/path>\t<\/g><\/g>\t\t\t<\/path>\t<\/g><\/g>\t\t\t<\/path>\t<\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t
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Get support for your Product<\/p>\t\t\t\t<\/div>\n\t\t\t\t

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Our customer service team is available to answer questions, solve technical issues, and assist with the set up and use.<\/p>\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t\t\r\n\r\n\r\n \r\n Bot\u00e3o Abrir Chat<\/title>\r\n <!-- Importando a fonte Montserrat -->\r\n <link href=\"https:\/\/fonts.googleapis.com\/css2?family=Montserrat&display=swap\" rel=\"stylesheet\" \/>\r\n <style>\r\n #openChatBtn {\r\n font-family: 'Montserrat', sans-serif;\r\n background-color: #000000; \/* preto *\/\r\n color: #ffffff; \/* branco *\/\r\n border: 12px;\r\n padding: 1px 8px;\r\n font-size: 13px;\r\n cursor: pointer;\r\n border-radius: 4px;\r\n transition: background-color 0.3s ease;\r\n }\r\n #openChatBtn:hover {\r\n background-color: #222222;\r\n }\r\n <\/style>\r\n<\/head>\r\n<body>\r\n\r\n <button id=\"openChatBtn\">Support<\/button>\r\n\r\n <!-- C\u00f3digo do Crisp -->\r\n <script type=\"text\/javascript\">\r\n window.$crisp = [];\r\n window.CRISP_WEBSITE_ID = \"seu-id-crisp-aqui\"; \/\/ substitua pelo seu ID Crisp\r\n (function() {\r\n var d = document;\r\n var s = d.createElement(\"script\");\r\n s.src = \"https:\/\/client.crisp.chat\/l.js\";\r\n s.async = 1;\r\n d.getElementsByTagName(\"head\")[0].appendChild(s);\r\n })();\r\n <\/script>\r\n\r\n <script type=\"text\/javascript\">\r\n document.getElementById('openChatBtn').addEventListener('click', function() {\r\n $crisp.push([\"do\", \"chat:open\"]);\r\n });\r\n <\/script>\r\n\r\n<\/body>\r\n<\/html>\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-47ae876 e-con-full e-flex e-con e-child\" data-id=\"47ae876\" data-element_type=\"container\" data-settings=\"{"jet_parallax_layout_list":[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-19be268 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"19be268\" data-element_type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" id=\"Capa_1\" x=\"0px\" y=\"0px\" width=\"446.853px\" height=\"446.853px\" viewBox=\"0 0 446.853 446.853\" style=\"enable-background:new 0 0 446.853 446.853;\" xml:space=\"preserve\"><g>\t<path d=\"M444.274,93.36c-2.558-3.666-6.674-5.932-11.145-6.123L155.942,75.289c-7.953-0.348-14.599,5.792-14.939,13.708 c-0.338,7.913,5.792,14.599,13.707,14.939l258.421,11.14L362.32,273.61H136.205L95.354,51.179 c-0.898-4.875-4.245-8.942-8.861-10.753L19.586,14.141c-7.374-2.887-15.695,0.735-18.591,8.1c-2.891,7.369,0.73,15.695,8.1,18.591 l59.491,23.371l41.572,226.335c1.253,6.804,7.183,11.746,14.104,11.746h6.896l-15.747,43.74c-1.318,3.664-0.775,7.733,1.468,10.916 c2.24,3.184,5.883,5.078,9.772,5.078h11.045c-6.844,7.617-11.045,17.646-11.045,28.675c0,23.718,19.299,43.012,43.012,43.012 s43.012-19.294,43.012-43.012c0-11.028-4.201-21.058-11.044-28.675h93.777c-6.847,7.617-11.047,17.646-11.047,28.675 c0,23.718,19.294,43.012,43.012,43.012c23.719,0,43.012-19.294,43.012-43.012c0-11.028-4.2-21.058-11.042-28.675h13.432 c6.6,0,11.948-5.349,11.948-11.947c0-6.6-5.349-11.948-11.948-11.948H143.651l12.902-35.843h216.221 c6.235,0,11.752-4.028,13.651-9.96l59.739-186.387C447.536,101.679,446.832,97.028,444.274,93.36z M169.664,409.814 c-10.543,0-19.117-8.573-19.117-19.116s8.574-19.117,19.117-19.117s19.116,8.574,19.116,19.117S180.207,409.814,169.664,409.814z M327.373,409.814c-10.543,0-19.116-8.573-19.116-19.116s8.573-19.117,19.116-19.117s19.116,8.574,19.116,19.117 S337.916,409.814,327.373,409.814z\"><\/path><\/g><g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e8752d6 elementor-widget elementor-widget-heading\" data-id=\"e8752d6\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">For help regarding the Products<\/p>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5e28115 elementor-widget elementor-widget-heading\" data-id=\"5e28115\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">More information about our products, the materials used, and a commitment to the environment.<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b90245a e-con-full e-flex e-con e-child\" data-id=\"b90245a\" data-element_type=\"container\" data-settings=\"{"background_background":"classic","jet_parallax_layout_list":[]}\">\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fa11078 e-con-full e-flex e-con e-parent\" data-id=\"fa11078\" data-element_type=\"container\" data-settings=\"{"jet_parallax_layout_list":[]}\">\n\t\t<div class=\"elementor-element elementor-element-825719c e-con-full e-flex e-con e-child\" data-id=\"825719c\" data-element_type=\"container\" data-settings=\"{"jet_parallax_layout_list":[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ee73d3d elementor-widget elementor-widget-heading\" data-id=\"ee73d3d\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Frequently asked questions <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-013c800 elementor-widget elementor-widget-heading\" data-id=\"013c800\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Find answers to common questions about any of our services-graphic. If you are any questions concerning the design, printing, time or number formats, you are in the section that has been designed for you!<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-25aef14 e-con-full e-flex e-con e-child\" data-id=\"25aef14\" data-element_type=\"container\" data-settings=\"{"jet_parallax_layout_list":[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9da708a elementor-widget elementor-widget-html\" data-id=\"9da708a\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<!-- FAQ Structura \u2014 blue (#485DA7) | fluid + swipe | refined mobile -->\n\n<link rel=\"preconnect\" href=\"https:\/\/fonts.googleapis.com\">\n<link rel=\"preconnect\" href=\"https:\/\/fonts.gstatic.com\" crossorigin>\n<link href=\"https:\/\/fonts.googleapis.com\/css2?family=Montserrat:wght@400;600;700&display=swap\" rel=\"stylesheet\">\n\n<section id=\"faq-structura\" class=\"faq-structura\">\n <div class=\"faq-shell\">\n <header class=\"faq-header\">\n <div>\n <h2><\/h2>\n <p><\/p>\n <\/div>\n <div class=\"faq-arrows\">\n <button class=\"faq-arrow\" data-dir=\"prev\" aria-label=\"Previous\">\n <svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" aria-hidden=\"true\"><path d=\"M15 18l-6-6 6-6\"\/><\/svg>\n <\/button>\n <button class=\"faq-arrow\" data-dir=\"next\" aria-label=\"Next\">\n <svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" aria-hidden=\"true\"><path d=\"M9 6l6 6-6 6\"\/><\/svg>\n <\/button>\n <\/div>\n <\/header>\n\n <div class=\"faq-carousel\" role=\"listbox\" aria-label=\"FAQ carousel\">\n <article class=\"faq-card\" data-idx=\"0\">\n <h3>What services do you offer?<\/h3>\n <p class=\"faq-answer\">Business Cards, Letterheads, Roll-ups, Merchandising, Catalogs, Books, Packaging, Flyers, and much more.\nKeep exploring our website to see all the services created for you.<\/p>\n <\/article>\n <article class=\"faq-card\" data-idx=\"1\">\n <h3>What is the average production time?<\/h3>\n <p class=\"faq-answer\">For simple orders (business cards, flyers, etc.) we deliver within 24\/48h. More complex projects will be confirmed later.<\/p>\n <\/article>\n <article class=\"faq-card\" data-idx=\"2\">\n <h3>Can I send my own artwork?<\/h3>\n <p class=\"faq-answer\">Yes. Ideally we prefer PDF with bleed and high resolution. You can also send JPG or PNG already including the bleed. Our team will validate the file.<\/p>\n <\/article>\n <article class=\"faq-card\" data-idx=\"3\">\n <h3>Ideal file format?<\/h3>\n <p class=\"faq-answer\">PDF with 3 mm bleed, CMYK, 300 dpi. We accept AI, PSD, and TIFF ready for print.<\/p>\n <\/article>\n <article class=\"faq-card\" data-idx=\"4\">\n <h3>Are there minimum order quantities?<\/h3>\n <p class=\"faq-answer\">\nFor each product we indicate the minimum quantities.\n <\/p>\n <\/article>\n <article class=\"faq-card\" data-idx=\"5\">\n <h3>Do you deliver?<\/h3>\n <p class=\"faq-answer\">Yes, across the entire national territory.<\/p>\n <\/article>\n <article class=\"faq-card\" data-idx=\"6\">\n <h3>Payment methods?<\/h3>\n <p class=\"faq-answer\">Bank transfer, MB Way, debit\/credit cards, and cash.<\/p>\n <\/article>\n <article class=\"faq-card\" data-idx=\"7\">\n <h3>How do I request a quote?<\/h3>\n <p class=\"faq-answer\">By the website, email, or phone. Please indicate the product, quantities, and format.<\/p>\n <\/article>\n <\/div>\n\n <div class=\"faq-dots\" aria-hidden=\"false\"><\/div>\n <\/div>\n<\/section>\n\n<style>\n \/* ===== Base ===== *\/\n #faq-structura{\n --faq-blue:#485DA7; --faq-blue-ink:#fff;\n --faq-br:12px; --gap:clamp(8px,1.8vw,18px);\n font-family:'Montserrat',system-ui,-apple-system,'Segoe UI',Roboto,'Helvetica Neue',Arial,'Noto Sans','Liberation Sans',sans-serif;\n -webkit-font-smoothing:antialiased; -moz-osx-font-smoothing:grayscale;\n }\n #faq-structura, #faq-structura *{\n font-family:'Montserrat',system-ui,-apple-system,'Segoe UI',Roboto,'Helvetica Neue',Arial,'Noto Sans','Liberation Sans',sans-serif !important;\n }\n\n \/* Fluid container *\/\n #faq-structura .faq-shell{\n max-width:1160px; width:100%; margin:0 auto;\n padding:0 clamp(12px,4vw,24px);\n }\n\n \/* Header *\/\n #faq-structura .faq-header{\n display:grid; grid-template-columns:1.3fr 1fr; align-items:end; gap:20px;\n }\n #faq-structura .faq-header h2{ margin:0; font-weight:700; font-size:clamp(24px,2.6vw,34px); color:#000; }\n #faq-structura .faq-header p{ margin:8px 0 0; color:#5f6368; }\n\n \/* Arrows *\/\n #faq-structura .faq-arrows{ display:flex; gap:8px; justify-content:flex-end; align-self:start; padding-top:8px; }\n #faq-structura .faq-arrow{\n height:32px; width:32px; border-radius:999px; border:0;\n background:var(--faq-blue); color:#fff; line-height:0; padding:0; cursor:pointer;\n transition:transform .15s ease, background .15s ease;\n }\n #faq-structura .faq-arrow svg{ width:16px; height:16px; }\n #faq-structura .faq-arrow:hover{ background:#3f51a3; transform:translateY(-1px); }\n #faq-structura .faq-arrow:focus-visible{ outline:2px solid rgba(72,93,167,.6); outline-offset:2px; border-radius:999px; }\n\n \/* Carousel base (3 fluid columns) *\/\n #faq-structura .faq-carousel{\n --cards: 3; \/* number of visible cards (changes via media query) *\/\n --gap: clamp(8px,1.8vw,18px);\n display:flex; gap:var(--gap); justify-content:center; align-items:stretch; margin-top:14px;\n overflow:visible; position:relative; user-select:none; touch-action:pan-y;\n }\n\n \/* Cards (width with calc) *\/\n #faq-structura .faq-card{\n display:none;\n flex: 0 0 calc((100% - (var(--cards) - 1) * var(--gap)) \/ var(--cards));\n max-width: calc((100% - (var(--cards) - 1) * var(--gap)) \/ var(--cards));\n min-height: clamp(240px, 28vw, 380px);\n border:12px solid var(--faq-blue);\n border-radius:var(--faq-br); box-sizing:border-box;\n padding:22px; position:relative; overflow:hidden;\n background:var(--faq-blue); color:var(--faq-blue-ink);\n transition:transform .2s ease;\n }\n\n #faq-structura .faq-card h3{\n margin:0; font-weight:700; letter-spacing:-.01em;\n color:var(--faq-blue-ink);\n font-size:clamp(12px,1.6vw,20px); line-height:1.2; position:relative; z-index:2;\n }\n #faq-structura .faq-card .faq-answer{\n margin-top:0; color:var(--faq-blue-ink); opacity:0; max-height:0; overflow:hidden;\n transition:opacity .9s ease,max-height .9s ease,margin-top .9s ease;\n position:relative; z-index:2; font-size:12px; line-height:1.5;\n }\n\n \/* 3 visible + fade *\/\n #faq-structura .is-left, #faq-structura .is-center, #faq-structura .is-right{\n display:flex; flex-direction:column; justify-content:flex-end;\n animation:fade 1s cubic-bezier(.22,.61,.36,1) both;\n }\n\n \/* Center expands answer *\/\n #faq-structura .is-center{\n min-height:clamp(320px,34vw,420px);\n justify-content:flex-start;\n }\n #faq-structura .is-center h3{ font-size:clamp(16px,2.2vw,26px); line-height:1.1; }\n #faq-structura .is-center .faq-answer{ opacity:1; max-height:600px; margin-top:16px; }\n\n \/* Dots *\/\n #faq-structura .faq-dots{ display:flex; justify-content:center; gap:6px; padding:8px 0 10px; line-height:0; }\n #faq-structura .faq-dots button{\n height:10px; width:10px; border-radius:999px; border:0; cursor:pointer; padding:0;\n background:#c7cbe0; transition:width .2s ease, background .2s ease;\n }\n #faq-structura .faq-dots button.is-active{ width:18px; background:var(--faq-blue); }\n\n @keyframes fade{ from{opacity:0} to{opacity:1} }\n\n \/* ===== Switch header to 1 column earlier to free space ===== *\/\n @media (max-width:1360px){\n #faq-structura .faq-header{ grid-template-columns:1fr; }\n }\n\n \/* ===== Laptop (\u22641280px): 2 larger cards ===== *\/\n @media (max-width:1280px){\n #faq-structura .faq-carousel{ --cards: 2; }\n #faq-structura .is-left{ display:none !important; } \/* show center + right *\/\n #faq-structura .faq-card{\n min-height: clamp(280px, 36vw, 460px);\n border-width:10px;\n }\n #faq-structura .faq-card .faq-answer{ font-size:clamp(13px,1.1vw,15px); }\n }\n\n \/* ===== Tablet ===== *\/\n @media (max-width:1024px){\n #faq-structura .faq-arrow{ height:36px; width:36px; }\n }\n\n \/* ===== Mobile (\u2264768px): 1 full card + floating arrows + auto height ===== *\/\n @media (max-width:768px){\n #faq-structura .faq-carousel{\n --cards: 1;\n padding-top: calc(28px + env(safe-area-inset-top)); \/* space for arrows *\/\n overflow-x: hidden; \/* no phantom horizontal scroll *\/\n }\n\n #faq-structura .is-left, #faq-structura .is-right{ display:none !important; }\n #faq-structura .is-center{ flex:1 1 auto; width:100%; min-height:unset; }\n\n #faq-structura .faq-card{\n flex:1 1 100%; max-width:100%;\n border-width:8px; padding:18px;\n min-height:unset; \/* let content define the height *\/\n }\n\n \/* floating arrows at top-right *\/\n #faq-structura .faq-arrows{\n position:absolute;\n right:max(8px, env(safe-area-inset-right));\n top:2px;\n gap:12px; z-index:5;\n }\n #faq-structura .faq-arrow{\n height:40px; width:40px; box-shadow:0 4px 14px rgba(0,0,0,.15);\n }\n\n \/* comfortable typography *\/\n #faq-structura .faq-card h3{\n font-size:clamp(18px,5.4vw,22px); line-height:1.15;\n }\n #faq-structura .faq-card .faq-answer{\n font-size:clamp(13px,4.2vw,15px);\n }\n\n \/* bigger tap targets for dots *\/\n #faq-structura .faq-dots{ padding:12px 0 6px; }\n #faq-structura .faq-dots button{ height:12px; width:12px; }\n #faq-structura .faq-dots button.is-active{ width:20px; }\n }\n\n \/* ===== Small phone (\u2264480px) ===== *\/\n @media (max-width:480px){\n #faq-structura .faq-dots{ padding:12px 0 4px; }\n }\n<\/style>\n\n<script>\n(function(){\n const root = document.getElementById('faq-structura');\n const cards = Array.from(root.querySelectorAll('.faq-card'));\n const dotsWrap = root.querySelector('.faq-dots');\n const prevBtn = root.querySelector('[data-dir=\"prev\"]');\n const nextBtn = root.querySelector('[data-dir=\"next\"]');\n\n let index = 1; 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if(e.key==='ArrowLeft') prev(); });\n\n \/\/ clicking the side cards brings them to center\n cards.forEach((card)=>{\n card.addEventListener('click', ()=>{\n const idx = Number(card.getAttribute('data-idx'));\n if(!card.classList.contains('is-center')){ index = idx; render(); }\n });\n });\n\n \/\/ ===== Swipe \/ Drag =====\n const area = root.querySelector('.faq-carousel');\n let startX = 0, deltaX = 0, tracking = false;\n let THRESHOLD = window.matchMedia('(max-width:768px)').matches ? 25 : 40;\n\n function onDown(x){ tracking = true; startX = x; deltaX = 0; }\n function onMove(x){ if(tracking) deltaX = x - startX; }\n function onUp(){\n if(!tracking) return;\n if(Math.abs(deltaX) > THRESHOLD){ deltaX < 0 ? next() : prev(); }\n tracking = false; startX = 0; deltaX = 0;\n }\n\n \/\/ adjust threshold if the user resizes\n window.addEventListener('resize', ()=>{\n THRESHOLD = window.matchMedia('(max-width:768px)').matches ? 25 : 40;\n });\n\n if(window.PointerEvent){\n area.addEventListener('pointerdown', (e)=>{ if(e.pointerType!=='mouse' || e.buttons===1) onDown(e.clientX); 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Ordering and Shipping Make your order online in a simple and secure. Returns Custom-made products tailored to not have a refund, except in the case of a fault or a mistake on the company. Get support for your Product Our customer service team is available […]<\/p>\n","protected":false},"author":64,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-73026","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Customer support | Request a printing quote \u2013 Presshops<\/title>\n<meta name=\"description\" content=\"Need help with your order or a custom printing quote? 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