{"id":73012,"date":"2025-09-16T17:37:58","date_gmt":"2025-09-16T16:37:58","guid":{"rendered":"https:\/\/presshops.com\/?page_id=73012"},"modified":"2026-02-26T17:56:35","modified_gmt":"2026-02-26T16:56:35","slug":"support-client","status":"publish","type":"page","link":"https:\/\/presshops.com\/fr\/support-client\/","title":{"rendered":"Support client"},"content":{"rendered":"\t\t
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Vous avez des questions ? Nous sommes l\u00e0 pour vous aider !<\/h1>\t\t\t\t<\/div>\n\t\t
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Commandes & Livraisons<\/p>\t\t\t\t<\/div>\n\t\t\t\t

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Passez vos commandes en ligne facilement et profitez d\u2019une livraison rapide et s\u00e9curis\u00e9e sous 24 \u00e0 48h.<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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Retours<\/p>\t\t\t\t<\/div>\n\t\t\t\t

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Les produits personnalis\u00e9s \u00e9tant fabriqu\u00e9s sur mesure, aucun retour n\u2019est possible.\nPour toute autre demande, contactez notre service client.<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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\n\t\t\t\t\t\t<\/path>\t<\/g><\/g>\t\t\t<\/path>\t<\/g><\/g>\t\t\t<\/path>\t<\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/g><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t
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Support technique<\/p>\t\t\t\t<\/div>\n\t\t\t\t

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Notre \u00e9quipe technique est \u00e0 votre disposition pour r\u00e9pondre \u00e0 toutes vos questions concernant l\u2019impression, les formats, la configuration ou l\u2019utilisation de vos fichiers.<\/p>\t\t\t\t<\/div>\n\t\t\t\t

\n\t\t\t\t\t\r\n\r\n\r\n \r\n Bot\u00e3o Abrir Chat<\/title>\r\n <!-- Importando a fonte Montserrat -->\r\n <link href=\"https:\/\/fonts.googleapis.com\/css2?family=Montserrat&display=swap\" rel=\"stylesheet\" \/>\r\n <style>\r\n #openChatBtn {\r\n font-family: 'Montserrat', sans-serif;\r\n background-color: #000000; \/* preto *\/\r\n color: #ffffff; \/* branco *\/\r\n border: 12px;\r\n padding: 1px 8px;\r\n font-size: 13px;\r\n cursor: pointer;\r\n border-radius: 4px;\r\n transition: background-color 0.3s ease;\r\n }\r\n #openChatBtn:hover {\r\n background-color: #222222;\r\n }\r\n <\/style>\r\n<\/head>\r\n<body>\r\n\r\n <button id=\"openChatBtn\">Support<\/button>\r\n\r\n <!-- C\u00f3digo do Crisp -->\r\n <script type=\"text\/javascript\">\r\n window.$crisp = [];\r\n window.CRISP_WEBSITE_ID = \"seu-id-crisp-aqui\"; \/\/ substitua pelo seu ID Crisp\r\n (function() {\r\n var d = document;\r\n var s = d.createElement(\"script\");\r\n s.src = \"https:\/\/client.crisp.chat\/l.js\";\r\n s.async = 1;\r\n d.getElementsByTagName(\"head\")[0].appendChild(s);\r\n })();\r\n <\/script>\r\n\r\n <script type=\"text\/javascript\">\r\n document.getElementById('openChatBtn').addEventListener('click', function() {\r\n $crisp.push([\"do\", \"chat:open\"]);\r\n });\r\n <\/script>\r\n\r\n<\/body>\r\n<\/html>\r\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-47ae876 e-con-full e-flex e-con e-child\" data-id=\"47ae876\" data-element_type=\"container\" data-settings=\"{"jet_parallax_layout_list":[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-19be268 elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"19be268\" data-element_type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" xmlns:xlink=\"http:\/\/www.w3.org\/1999\/xlink\" id=\"Capa_1\" x=\"0px\" y=\"0px\" 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c6.6,0,11.948-5.349,11.948-11.947c0-6.6-5.349-11.948-11.948-11.948H143.651l12.902-35.843h216.221 c6.235,0,11.752-4.028,13.651-9.96l59.739-186.387C447.536,101.679,446.832,97.028,444.274,93.36z M169.664,409.814 c-10.543,0-19.117-8.573-19.117-19.116s8.574-19.117,19.117-19.117s19.116,8.574,19.116,19.117S180.207,409.814,169.664,409.814z M327.373,409.814c-10.543,0-19.116-8.573-19.116-19.116s8.573-19.117,19.116-19.117s19.116,8.574,19.116,19.117 S337.916,409.814,327.373,409.814z\"><\/path><\/g><g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><\/svg>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e8752d6 elementor-widget elementor-widget-heading\" data-id=\"e8752d6\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Guides produits<\/p>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5e28115 elementor-widget elementor-widget-heading\" data-id=\"5e28115\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Retrouvez toutes les informations sur nos proc\u00e9d\u00e9s d\u2019impression, la qualit\u00e9 de nos mat\u00e9riaux et notre engagement pour une production durable et responsable.<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b90245a e-con-full e-flex e-con e-child\" data-id=\"b90245a\" data-element_type=\"container\" data-settings=\"{"background_background":"classic","jet_parallax_layout_list":[]}\">\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-fa11078 e-con-full e-flex e-con e-parent\" data-id=\"fa11078\" data-element_type=\"container\" data-settings=\"{"jet_parallax_layout_list":[]}\">\n\t\t<div class=\"elementor-element elementor-element-825719c e-con-full e-flex e-con e-child\" data-id=\"825719c\" data-element_type=\"container\" data-settings=\"{"jet_parallax_layout_list":[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ee73d3d elementor-widget elementor-widget-heading\" data-id=\"ee73d3d\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Foire aux questions <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-013c800 elementor-widget elementor-widget-heading\" data-id=\"013c800\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Trouver des r\u00e9ponses aux questions fr\u00e9quemment pos\u00e9es au sujet de nos services graphiques. Si vous avez des questions concernant la conception, l'impression, les d\u00e9lais ou les formats, vous \u00eates au bon endroit.<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-25aef14 e-con-full e-flex e-con e-child\" data-id=\"25aef14\" data-element_type=\"container\" data-settings=\"{"jet_parallax_layout_list":[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9da708a elementor-widget elementor-widget-html\" data-id=\"9da708a\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<!-- FAQ Structura \u2014 bleu (#485DA7) | fluide + swipe | mobile affin\u00e9 -->\n\n<link rel=\"preconnect\" href=\"https:\/\/fonts.googleapis.com\">\n<link rel=\"preconnect\" href=\"https:\/\/fonts.gstatic.com\" crossorigin>\n<link href=\"https:\/\/fonts.googleapis.com\/css2?family=Montserrat:wght@400;600;700&display=swap\" rel=\"stylesheet\">\n\n<section id=\"faq-structura\" class=\"faq-structura\">\n <div class=\"faq-shell\">\n <header class=\"faq-header\">\n <div>\n <h2><\/h2>\n <p><\/p>\n <\/div>\n <div class=\"faq-arrows\">\n <button class=\"faq-arrow\" data-dir=\"prev\" aria-label=\"Pr\u00e9c\u00e9dent\">\n <svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" aria-hidden=\"true\"><path d=\"M15 18l-6-6 6-6\"\/><\/svg>\n <\/button>\n <button class=\"faq-arrow\" data-dir=\"next\" aria-label=\"Suivant\">\n <svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" aria-hidden=\"true\"><path d=\"M9 6l6 6-6 6\"\/><\/svg>\n <\/button>\n <\/div>\n <\/header>\n\n <div class=\"faq-carousel\" role=\"listbox\" aria-label=\"Carrousel de FAQ\">\n <article class=\"faq-card\" data-idx=\"0\">\n <h3>Quels services proposez-vous ?<\/h3>\n <p class=\"faq-answer\">Cartes de visite, Papier \u00e0 en-t\u00eate, Roll-ups, Merchandising, Catalogues, Livres, Emballages, Flyers et bien plus.\nContinuez \u00e0 explorer notre site et d\u00e9couvrez tous les services cr\u00e9\u00e9s pour vous.<\/p>\n <\/article>\n <article class=\"faq-card\" data-idx=\"1\">\n <h3>Quel est le d\u00e9lai moyen de production ?<\/h3>\n <p class=\"faq-answer\">Pour les demandes simples (cartes de visite, flyers, etc.), nous livrons en 24\/48 h. Les projets plus complexes seront confirm\u00e9s ult\u00e9rieurement.<\/p>\n <\/article>\n <article class=\"faq-card\" data-idx=\"2\">\n <h3>Puis-je envoyer mon propre fichier ?<\/h3>\n <p class=\"faq-answer\">Oui, id\u00e9alement nous pr\u00e9f\u00e9rons un PDF avec fonds perdus et en haute r\u00e9solution. Vous pouvez aussi envoyer en JPG et PNG en incluant d\u00e9j\u00e0 les fonds perdus. Notre \u00e9quipe validera le fichier.<\/p>\n <\/article>\n <article class=\"faq-card\" data-idx=\"3\">\n <h3>Format id\u00e9al pour les fichiers ?<\/h3>\n <p class=\"faq-answer\">PDF avec 3 mm de fonds perdus, CMJN, 300 dpi. Nous acceptons les fichiers AI, PSD et TIFF pr\u00eats pour l\u2019impression.<\/p>\n <\/article>\n <article class=\"faq-card\" data-idx=\"4\">\n <h3>Y a-t-il des quantit\u00e9s minimales ?<\/h3>\n <p class=\"faq-answer\">\nPour chaque produit, nous indiquons les quantit\u00e9s minimales.\n <\/p>\n <\/article>\n <article class=\"faq-card\" data-idx=\"5\">\n <h3>Faites-vous des livraisons ?<\/h3>\n <p class=\"faq-answer\">Oui, sur tout le territoire national.<\/p>\n <\/article>\n <article class=\"faq-card\" data-idx=\"6\">\n <h3>Moyens de paiement ?<\/h3>\n <p class=\"faq-answer\">Virement, MB Way, cartes de d\u00e9bit\/cr\u00e9dit et esp\u00e8ces.<\/p>\n <\/article>\n <article class=\"faq-card\" data-idx=\"7\">\n <h3>Comment demander un devis ?<\/h3>\n <p class=\"faq-answer\">Via le site, e-mail, t\u00e9l\u00e9phone. Indiquez le produit, les quantit\u00e9s et le format.<\/p>\n <\/article>\n <\/div>\n\n <div class=\"faq-dots\" aria-hidden=\"false\"><\/div>\n <\/div>\n<\/section>\n\n<style>\n \/* ===== Base ===== *\/\n #faq-structura{\n --faq-blue:#485DA7; --faq-blue-ink:#fff;\n --faq-br:12px; --gap:clamp(8px,1.8vw,18px);\n font-family:'Montserrat',system-ui,-apple-system,'Segoe UI',Roboto,'Helvetica Neue',Arial,'Noto Sans','Liberation Sans',sans-serif;\n -webkit-font-smoothing:antialiased; -moz-osx-font-smoothing:grayscale;\n }\n #faq-structura, #faq-structura *{\n font-family:'Montserrat',system-ui,-apple-system,'Segoe UI',Roboto,'Helvetica Neue',Arial,'Noto Sans','Liberation Sans',sans-serif !important;\n }\n\n \/* Container fluido *\/\n #faq-structura .faq-shell{\n max-width:1160px; width:100%; margin:0 auto;\n padding:0 clamp(12px,4vw,24px);\n }\n\n \/* Header *\/\n #faq-structura .faq-header{\n display:grid; grid-template-columns:1.3fr 1fr; align-items:end; gap:20px;\n }\n #faq-structura .faq-header h2{ margin:0; font-weight:700; font-size:clamp(24px,2.6vw,34px); color:#000; }\n #faq-structura .faq-header p{ margin:8px 0 0; color:#5f6368; }\n\n \/* Setas *\/\n #faq-structura .faq-arrows{ display:flex; gap:8px; justify-content:flex-end; align-self:start; padding-top:8px; }\n #faq-structura .faq-arrow{\n height:32px; width:32px; border-radius:999px; border:0;\n background:var(--faq-blue); color:#fff; line-height:0; padding:0; cursor:pointer;\n transition:transform .15s ease, background .15s ease;\n }\n #faq-structura .faq-arrow svg{ width:16px; height:16px; }\n #faq-structura .faq-arrow:hover{ background:#3f51a3; transform:translateY(-1px); }\n #faq-structura .faq-arrow:focus-visible{ outline:2px solid rgba(72,93,167,.6); outline-offset:2px; border-radius:999px; }\n\n \/* Carrossel base (3 colunas flu\u00eddas) *\/\n #faq-structura .faq-carousel{\n --cards: 3; \/* n\u00ba de cart\u00f5es vis\u00edveis (muda por media query) *\/\n --gap: clamp(8px,1.8vw,18px);\n display:flex; gap:var(--gap); justify-content:center; align-items:stretch; margin-top:14px;\n overflow:visible; position:relative; user-select:none; touch-action:pan-y;\n }\n\n \/* Cart\u00f5es (largura com calc) *\/\n #faq-structura .faq-card{\n display:none;\n flex: 0 0 calc((100% - (var(--cards) - 1) * var(--gap)) \/ var(--cards));\n max-width: calc((100% - (var(--cards) - 1) * var(--gap)) \/ var(--cards));\n min-height: clamp(240px, 28vw, 380px);\n border:12px solid var(--faq-blue);\n border-radius:var(--faq-br); box-sizing:border-box;\n padding:22px; position:relative; overflow:hidden;\n background:var(--faq-blue); color:var(--faq-blue-ink);\n transition:transform .2s ease;\n }\n\n #faq-structura .faq-card h3{\n margin:0; font-weight:700; letter-spacing:-.01em;\n color:var(--faq-blue-ink);\n font-size:clamp(12px,1.6vw,20px); line-height:1.2; position:relative; z-index:2;\n }\n #faq-structura .faq-card .faq-answer{\n margin-top:0; color:var(--faq-blue-ink); opacity:0; max-height:0; overflow:hidden;\n transition:opacity .9s ease,max-height .9s ease,margin-top .9s ease;\n position:relative; z-index:2; font-size:12px; line-height:1.5;\n }\n\n \/* 3 vis\u00edveis + fade *\/\n #faq-structura .is-left, #faq-structura .is-center, #faq-structura .is-right{\n display:flex; flex-direction:column; justify-content:flex-end;\n animation:fade 1s cubic-bezier(.22,.61,.36,1) both;\n }\n\n \/* Centro expande resposta *\/\n #faq-structura .is-center{\n min-height:clamp(320px,34vw,420px);\n justify-content:flex-start;\n }\n #faq-structura .is-center h3{ font-size:clamp(16px,2.2vw,26px); line-height:1.1; }\n #faq-structura .is-center .faq-answer{ opacity:1; max-height:600px; margin-top:16px; }\n\n \/* Dots *\/\n #faq-structura .faq-dots{ display:flex; justify-content:center; gap:6px; padding:8px 0 10px; line-height:0; }\n #faq-structura .faq-dots button{\n height:10px; width:10px; border-radius:999px; border:0; cursor:pointer; padding:0;\n background:#c7cbe0; transition:width .2s ease, background .2s ease;\n }\n #faq-structura .faq-dots button.is-active{ width:18px; background:var(--faq-blue); }\n\n @keyframes fade{ from{opacity:0} to{opacity:1} }\n\n \/* ===== Header a 1 coluna mais cedo para abrir espa\u00e7o ===== *\/\n @media (max-width:1360px){\n #faq-structura .faq-header{ grid-template-columns:1fr; }\n }\n\n \/* ===== Port\u00e1til (\u22641280px): 2 cart\u00f5es, maiores ===== *\/\n @media (max-width:1280px){\n #faq-structura .faq-carousel{ --cards: 2; }\n #faq-structura .is-left{ display:none !important; } \/* mostra centro + right *\/\n #faq-structura .faq-card{\n min-height: clamp(280px, 36vw, 460px);\n border-width:10px;\n }\n #faq-structura .faq-card .faq-answer{ font-size:clamp(13px,1.1vw,15px); }\n }\n\n \/* ===== Tablet ===== *\/\n @media (max-width:1024px){\n #faq-structura .faq-arrow{ height:36px; width:36px; }\n }\n\n \/* ===== Mobile (\u2264768px): 1 cart\u00e3o full + setas flutuantes + altura auto ===== *\/\n @media (max-width:768px){\n #faq-structura .faq-carousel{\n --cards: 1;\n padding-top: calc(28px + env(safe-area-inset-top)); \/* espa\u00e7o para as setas *\/\n overflow-x: hidden; \/* sem scroll lateral fantasma *\/\n }\n\n #faq-structura .is-left, #faq-structura .is-right{ display:none !important; }\n #faq-structura .is-center{ flex:1 1 auto; width:100%; min-height:unset; }\n\n #faq-structura .faq-card{\n flex:1 1 100%; max-width:100%;\n border-width:8px; padding:18px;\n min-height:unset; \/* deixa o conte\u00fado ditar a altura *\/\n }\n\n \/* setas flutuantes no topo direito *\/\n #faq-structura .faq-arrows{\n position:absolute;\n right:max(8px, env(safe-area-inset-right));\n top:2px;\n gap:12px; z-index:5;\n }\n #faq-structura .faq-arrow{\n height:40px; width:40px; box-shadow:0 4px 14px rgba(0,0,0,.15);\n }\n\n \/* tipografia confort\u00e1vel *\/\n #faq-structura .faq-card h3{\n font-size:clamp(18px,5.4vw,22px); line-height:1.15;\n }\n #faq-structura .faq-card .faq-answer{\n font-size:clamp(13px,4.2vw,15px);\n }\n\n \/* dots com alvo maior *\/\n #faq-structura .faq-dots{ padding:12px 0 6px; }\n #faq-structura .faq-dots button{ height:12px; width:12px; }\n #faq-structura .faq-dots button.is-active{ width:20px; }\n }\n\n \/* ===== Telefone pequeno (\u2264480px) ===== *\/\n @media (max-width:480px){\n #faq-structura .faq-dots{ padding:12px 0 4px; }\n }\n<\/style>\n\n<script>\n(function(){\n const root = document.getElementById('faq-structura');\n const cards = Array.from(root.querySelectorAll('.faq-card'));\n const dotsWrap = root.querySelector('.faq-dots');\n const prevBtn = root.querySelector('[data-dir=\"prev\"]');\n const nextBtn = root.querySelector('[data-dir=\"next\"]');\n\n let index = 1; \/\/ commence au 2e\n const len = cards.length;\n const wrap = (i)=> (i + len) % len;\n\n \/\/ cr\u00e9er les dots\n cards.forEach((_,i)=>{\n const b = document.createElement('button');\n b.setAttribute('aria-label','Aller \u00e0 l\u2019\u00e9l\u00e9ment '+(i+1));\n b.addEventListener('click',()=>{ index=i; render(); });\n dotsWrap.appendChild(b);\n });\n const dots = Array.from(dotsWrap.children);\n\n function render(){\n cards.forEach(c=>{ c.classList.remove('is-left','is-center','is-right'); c.style.display='none'; });\n dots.forEach(d=> d.classList.remove('is-active'));\n const p = wrap(index-1), c = wrap(index), n = wrap(index+1);\n [[p,'is-left'],[c,'is-center'],[n,'is-right']].forEach(([id,cls])=>{\n const el = cards[id]; el.style.display='flex'; el.classList.add(cls);\n });\n dots[c].classList.add('is-active');\n }\n\n const next = ()=>{ index = wrap(index+1); render(); };\n const prev = ()=>{ index = wrap(index-1); render(); };\n\n \/\/ fl\u00e8ches et clavier\n nextBtn.addEventListener('click', next);\n prevBtn.addEventListener('click', prev);\n window.addEventListener('keydown', (e)=>{ if(e.key==='ArrowRight') next(); if(e.key==='ArrowLeft') prev(); });\n\n \/\/ cliquer sur les lat\u00e9raux am\u00e8ne au centre\n cards.forEach((card)=>{\n card.addEventListener('click', ()=>{\n const idx = Number(card.getAttribute('data-idx'));\n if(!card.classList.contains('is-center')){ index = idx; render(); }\n });\n });\n\n \/\/ ===== Swipe \/ Glisser =====\n const area = root.querySelector('.faq-carousel');\n let startX = 0, deltaX = 0, tracking = false;\n let THRESHOLD = window.matchMedia('(max-width:768px)').matches ? 25 : 40;\n\n function onDown(x){ tracking = true; startX = x; deltaX = 0; }\n function onMove(x){ if(tracking) deltaX = x - startX; }\n function onUp(){\n if(!tracking) return;\n if(Math.abs(deltaX) > THRESHOLD){ deltaX < 0 ? next() : prev(); }\n tracking = false; startX = 0; deltaX = 0;\n }\n\n \/\/ ajuster le seuil si l\u2019utilisateur redimensionne\n window.addEventListener('resize', ()=>{\n THRESHOLD = window.matchMedia('(max-width:768px)').matches ? 25 : 40;\n });\n\n if(window.PointerEvent){\n area.addEventListener('pointerdown', (e)=>{ if(e.pointerType!=='mouse' || e.buttons===1) onDown(e.clientX); }, {passive:true});\n area.addEventListener('pointermove', (e)=> onMove(e.clientX), {passive:true});\n area.addEventListener('pointerup', onUp, {passive:true});\n area.addEventListener('pointercancel', onUp, {passive:true});\n area.addEventListener('pointerleave', onUp, {passive:true});\n }else{\n area.addEventListener('touchstart', (e)=> onDown(e.touches[0].clientX), {passive:true});\n area.addEventListener('touchmove', (e)=> onMove(e.touches[0].clientX), {passive:true});\n area.addEventListener('touchend', onUp, {passive:true});\n area.addEventListener('mousedown', (e)=> onDown(e.clientX));\n window.addEventListener('mousemove', (e)=> onMove(e.clientX));\n window.addEventListener('mouseup', onUp);\n }\n\n render();\n})();\n<\/script>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-4c49a22 e-con-full elementor-hidden-desktop elementor-hidden-tablet elementor-hidden-mobile e-flex e-con e-parent\" data-id=\"4c49a22\" data-element_type=\"container\" data-settings=\"{"jet_parallax_layout_list":[]}\">\n\t\t<div class=\"elementor-element elementor-element-250a36d e-con-full e-flex e-con e-child\" data-id=\"250a36d\" data-element_type=\"container\" data-settings=\"{"jet_parallax_layout_list":[]}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9aee26a elementor-widget elementor-widget-html\" data-id=\"9aee26a\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<!-- FAQ Structura \u2014 3 cart\u00f5es + fade | tudo azul (#485DA7) -->\n\n<link rel=\"preconnect\" href=\"https:\/\/fonts.googleapis.com\">\n<link rel=\"preconnect\" href=\"https:\/\/fonts.gstatic.com\" crossorigin>\n<link href=\"https:\/\/fonts.googleapis.com\/css2?family=Montserrat:wght@400;600;700&display=swap\" rel=\"stylesheet\">\n\n<section id=\"faq-structura\" class=\"faq-structura\">\n <div class=\"faq-shell\">\n <header class=\"faq-header\">\n <div>\n <h2>Perguntas frequentes<\/h2>\n <p>Encontre respostas para d\u00favidas comuns sobre os nossos servi\u00e7os gr\u00e1ficos. Se precisar de ajuda, fale connosco.<\/p>\n <\/div>\n <div class=\"faq-arrows\">\n <button class=\"faq-arrow\" data-dir=\"prev\" aria-label=\"Anterior\">\n <svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" aria-hidden=\"true\"><path d=\"M15 18l-6-6 6-6\"\/><\/svg>\n <\/button>\n <button class=\"faq-arrow\" data-dir=\"next\" aria-label=\"Seguinte\">\n <svg viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" aria-hidden=\"true\"><path d=\"M9 6l6 6-6 6\"\/><\/svg>\n <\/button>\n <\/div>\n <\/header>\n\n <div class=\"faq-carousel\" role=\"listbox\" aria-label=\"FAQ carousel\">\n <article class=\"faq-card\" data-idx=\"0\">\n <h3>Qual \u00e9 o prazo m\u00e9dio de produ\u00e7\u00e3o?<\/h3>\n <p class=\"faq-answer\">Oferecemos impress\u00e3o offset e digital, cria\u00e7\u00e3o de arte gr\u00e1fica, produ\u00e7\u00e3o de cart\u00f5es de visita, flyers, cartazes, brochuras, cat\u00e1logos, embalagens personalizadas, brindes promocionais e muito mais.<\/p>\n <\/article>\n <article class=\"faq-card\" data-idx=\"1\">\n <h3>Qual \u00e9 o prazo m\u00e9dio de produ\u00e7\u00e3o?<\/h3>\n <p class=\"faq-answer\">O prazo varia conforme o tipo e a quantidade do material. Em m\u00e9dia, pedidos simples (como cart\u00f5es ou flyers) s\u00e3o produzidos em 24 a 48 h. Projetos mais complexos podem levar mais tempo.<\/p>\n <\/article>\n <article class=\"faq-card\" data-idx=\"2\">\n <h3>Posso enviar a minha pr\u00f3pria arte?<\/h3>\n <p class=\"faq-answer\">Sim, aceitamos ficheiros enviados pelos clientes. Recomendamos que estejam em PDF, com sangria e em alta resolu\u00e7\u00e3o. Se tiver d\u00favidas, a nossa equipa pode ajudar a verificar o ficheiro.<\/p>\n <\/article>\n <article class=\"faq-card\" data-idx=\"3\">\n <h3>Qual \u00e9 o formato ideal para envio de ficheiros?<\/h3>\n <p class=\"faq-answer\">PDF com 3 mm de sangria, em CMYK e a 300 dpi. Tamb\u00e9m aceitamos formatos como AI, PSD e TIFF, desde que estejam prontos para impress\u00e3o.<\/p>\n <\/article>\n <article class=\"faq-card\" data-idx=\"4\">\n <h3>H\u00e1 um pedido m\u00ednimo?<\/h3>\n <p class=\"faq-answer\">Depende do produto. Para impress\u00f5es digitais, n\u00e3o exigimos quantidades m\u00ednimas. J\u00e1 para offset ou grandes tiragens, pode haver um m\u00ednimo para garantir o melhor custo-benef\u00edcio.<\/p>\n <\/article>\n <article class=\"faq-card\" data-idx=\"5\">\n <h3>Fazem entregas?<\/h3>\n <p class=\"faq-answer\">Sim, fazemos entregas em todo o territ\u00f3rio nacional e tamb\u00e9m disponibilizamos recolha local na gr\u00e1fica.<\/p>\n <\/article>\n <article class=\"faq-card\" data-idx=\"6\">\n <h3>Quais s\u00e3o as formas de pagamento aceites?<\/h3>\n <p class=\"faq-answer\">Aceitamos pagamentos por transfer\u00eancia banc\u00e1ria, MB Way, cart\u00f5es de d\u00e9bito\/cr\u00e9dito e dinheiro.<\/p>\n <\/article>\n <article class=\"faq-card\" data-idx=\"7\">\n <h3>Como posso fazer um or\u00e7amento?<\/h3>\n <p class=\"faq-answer\">Pode solicitar um or\u00e7amento atrav\u00e9s do nosso site, e-mail, telefone ou presencialmente. Basta indicar o tipo de produto, quantidades, formato e, se poss\u00edvel, anexar a arte final.<\/p>\n <\/article>\n <\/div>\n\n <div class=\"faq-dots\" aria-hidden=\"false\"><\/div>\n <\/div>\n<\/section>\n\n<style>\n \/* ===== Base ===== *\/\n #faq-structura{\n --faq-blue:#485DA7; --faq-blue-ink:#fff;\n --faq-br:12px; --gap:clamp(8px,1.8vw,18px);\n font-family:'Montserrat',system-ui,-apple-system,'Segoe UI',Roboto,'Helvetica Neue',Arial,'Noto Sans','Liberation Sans',sans-serif;\n -webkit-font-smoothing:antialiased; -moz-osx-font-smoothing:grayscale;\n }\n \/* for\u00e7a Montserrat *\/\n #faq-structura, #faq-structura *{\n font-family:'Montserrat',system-ui,-apple-system,'Segoe UI',Roboto,'Helvetica Neue',Arial,'Noto Sans','Liberation Sans',sans-serif !important;\n }\n\n \/* Container fluido *\/\n #faq-structura .faq-shell{\n max-width:1160px;\n width:100%;\n margin:0 auto;\n padding:0 clamp(12px,4vw,24px); \/* remove o padding negativo *\/\n }\n\n \/* Header *\/\n #faq-structura .faq-header{\n display:grid; grid-template-columns:1.3fr 1fr; align-items:end; gap:20px;\n }\n #faq-structura .faq-header h2{ margin:0; font-weight:700; font-size:clamp(24px,2.6vw,34px); color:#000; }\n #faq-structura .faq-header p{ margin:8px 0 0; color:#5f6368; }\n\n \/* Setas *\/\n #faq-structura .faq-arrows{ display:flex; gap:8px; justify-content:flex-end; align-self:start; padding-top:8px; }\n #faq-structura .faq-arrow{\n height:32px; width:32px; border-radius:999px; border:0;\n background:var(--faq-blue); color:#fff; line-height:0; padding:0; cursor:pointer;\n }\n #faq-structura .faq-arrow svg{ width:16px; height:16px; }\n #faq-structura .faq-arrow:hover{ background:#3f51a3; }\n #faq-structura .faq-arrow:focus-visible{ outline:2px solid rgba(72,93,167,.6); outline-offset:2px; border-radius:999px; }\n\n \/* Carrossel *\/\n #faq-structura .faq-carousel{\n display:flex; gap:var(--gap); justify-content:center; align-items:stretch; margin-top:14px; overflow:visible;\n }\n\n \/* Cards (todos azuis) *\/\n #faq-structura .faq-card{\n display:none;\n flex:0 0 clamp(260px, 31.5%, 360px); \/* ~1\/3 do container em desktop *\/\n min-height:clamp(240px, 28vw, 360px);\n border:12px solid var(--faq-blue);\n border-radius:var(--faq-br); box-sizing:border-box;\n padding:22px; position:relative; overflow:hidden;\n background:var(--faq-blue);\n color:var(--faq-blue-ink);\n }\n #faq-structura .faq-card::before, #faq-structura .faq-card::after{ content:none !important; }\n\n #faq-structura .faq-card h3{\n margin:0; font-weight:700; letter-spacing:-.01em;\n color:var(--faq-blue-ink);\n font-size:clamp(12px,1.4vw,18px); line-height:1.2; position:relative; z-index:2;\n }\n #faq-structura .faq-card .faq-answer{\n margin-top:0; color:var(--faq-blue-ink); opacity:0; max-height:0; overflow:hidden;\n transition:opacity .9s ease,max-height .9s ease,margin-top .9s ease;\n position:relative; z-index:2; font-size:11px; line-height:1.5;\n }\n\n \/* 3 vis\u00edveis + fade *\/\n #faq-structura .is-left, #faq-structura .is-center, #faq-structura .is-right{\n display:flex; flex-direction:column; justify-content:flex-end;\n animation:fade 1s cubic-bezier(.22,.61,.36,1) both;\n }\n\n \/* Centro expande resposta *\/\n #faq-structura .is-center{\n min-height:clamp(320px,34vw,380px);\n justify-content:flex-start;\n }\n #faq-structura .is-center h3{ font-size:clamp(16px,2.2vw,26px); line-height:1.1; }\n #faq-structura .is-center .faq-answer{ opacity:1; max-height:600px; margin-top:16px; }\n\n \/* Dots vis\u00edveis em fundo claro *\/\n #faq-structura .faq-dots{ display:flex; justify-content:center; gap:6px; padding:6px 0 10px; line-height:0; }\n #faq-structura .faq-dots button{\n height:8px; width:8px; border-radius:999px; border:0; cursor:pointer; padding:0;\n background:#c7cbe0;\n }\n #faq-structura .faq-dots button.is-active{ width:16px; background:var(--faq-blue); }\n\n @keyframes fade{ from{opacity:0} to{opacity:1} }\n\n \/* ===== Responsivo ===== *\/\n\n \/* 769\u20131024px: 2 cart\u00f5es (esconde um lateral) *\/\n @media (max-width:1024px){\n #faq-structura .faq-card{\n flex:0 0 clamp(280px, 46%, 420px);\n min-height:clamp(240px, 36vw, 420px);\n }\n #faq-structura .is-left{ display:none !important; }\n }\n\n \/* <=768px: s\u00f3 o centro, full width *\/\n @media (max-width:768px){\n #faq-structura .is-left,\n #faq-structura .is-right{ display:none !important; }\n\n #faq-structura .is-center{\n flex:1 1 auto; width:100%; min-height:unset;\n }\n #faq-structura .faq-card{\n flex:1 1 100%; width:100%; max-width:100%;\n border-width:8px; padding:18px;\n min-height:clamp(220px, 44vw, 420px);\n }\n\n #faq-structura .faq-header{ grid-template-columns:1fr; gap:12px; }\n #faq-structura .faq-arrows{ justify-content:flex-start; }\n }\n\n \/* <=480px: tipografia confort\u00e1vel *\/\n @media (max-width:480px){\n #faq-structura .faq-card h3{ font-size:clamp(16px,5.2vw,22px); }\n #faq-structura .faq-card .faq-answer{ font-size:13px; }\n #faq-structura .faq-dots{ padding:8px 0 4px; }\n }\n<\/style>\n\n<script>\n(function(){\n const root = document.getElementById('faq-structura');\n const cards = Array.from(root.querySelectorAll('.faq-card'));\n const dotsWrap = root.querySelector('.faq-dots');\n const prevBtn = root.querySelector('[data-dir=\"prev\"]');\n const nextBtn = root.querySelector('[data-dir=\"next\"]');\n\n let index = 1; \/\/ come\u00e7a com o 2\u00ba ativo (altera para 0 se quiseres o primeiro)\n const len = cards.length;\n const wrap = (i)=> (i + len) % len;\n\n \/\/ criar dots\n cards.forEach((_,i)=>{\n const b = document.createElement('button');\n b.setAttribute('aria-label','Ir para o item '+(i+1));\n b.addEventListener('click',()=>{ index=i; render(); });\n dotsWrap.appendChild(b);\n });\n const dots = Array.from(dotsWrap.children);\n\n function render(){\n cards.forEach(c=>{ c.classList.remove('is-left','is-center','is-right'); c.style.display='none'; });\n dots.forEach(d=> d.classList.remove('is-active'));\n\n const p = wrap(index-1), c = wrap(index), n = wrap(index+1);\n [[p,'is-left'],[c,'is-center'],[n,'is-right']].forEach(([id,cls])=>{\n const el = cards[id];\n el.style.display='flex';\n el.classList.add(cls);\n });\n dots[c].classList.add('is-active');\n }\n\n const next = ()=>{ index = wrap(index+1); render(); };\n const prev = ()=>{ index = wrap(index-1); render(); };\n\n nextBtn.addEventListener('click', next);\n prevBtn.addEventListener('click', prev);\n window.addEventListener('keydown', (e)=>{ if(e.key==='ArrowRight') next(); if(e.key==='ArrowLeft') prev(); });\n\n \/\/ clicar nos laterais leva-os ao centro\n cards.forEach((card)=>{\n card.addEventListener('click', ()=>{\n const idx = Number(card.getAttribute('data-idx'));\n if(!card.classList.contains('is-center')){ index = idx; render(); }\n });\n });\n\n render();\n})();\n<\/script>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Vous avez des questions ? Nous sommes l\u00e0 pour vous aider ! Commandes & Livraisons Passez vos commandes en ligne facilement et profitez d\u2019une livraison rapide et s\u00e9curis\u00e9e sous 24 \u00e0 48h. Retours Les produits personnalis\u00e9s \u00e9tant fabriqu\u00e9s sur mesure, aucun retour n\u2019est possible. Pour toute autre demande, contactez notre service client. Support technique Notre […]<\/p>\n","protected":false},"author":64,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-73012","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v23.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Support Client | Service d'impression \u2013 Presshops<\/title>\n<meta name=\"description\" content=\"Contactez le support client Presshops pour toute question sur vos commandes ou pour demander un devis d\u2019impression personnalis\u00e9e.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/presshops.com\/fr\/support-client\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Support Client | Service d'impression \u2013 Presshops\" \/>\n<meta property=\"og:description\" content=\"Contactez le support client Presshops pour toute question sur vos commandes ou pour demander un devis d\u2019impression personnalis\u00e9e.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/presshops.com\/fr\/support-client\/\" \/>\n<meta property=\"og:site_name\" content=\"Presshops\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/privacy\/consent\/?flow=ad_free_subscription&paramsafs_variant=first_time&paramsgcl_experience_id=9a58486a-a682-46d1-ba7f-834b259b0b82&source=ad_free_subscription_blocking_flow\" \/>\n<meta property=\"article:modified_time\" content=\"2026-02-26T16:56:35+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/presshops.com\/fr\/wp-content\/uploads\/2023\/05\/Presshop_Logo-scaled.webp\" \/>\n\t<meta property=\"og:image:width\" content=\"2560\" \/>\n\t<meta property=\"og:image:height\" content=\"449\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/webp\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/presshops.com\/fr\/support-client\/\",\"url\":\"https:\/\/presshops.com\/fr\/support-client\/\",\"name\":\"Support Client | Service d'impression \u2013 Presshops\",\"isPartOf\":{\"@id\":\"https:\/\/presshops.com\/fr\/#website\"},\"datePublished\":\"2025-09-16T16:37:58+00:00\",\"dateModified\":\"2026-02-26T16:56:35+00:00\",\"description\":\"Contactez le support client Presshops pour toute question sur vos commandes ou pour demander un devis d\u2019impression personnalis\u00e9e.\",\"breadcrumb\":{\"@id\":\"https:\/\/presshops.com\/fr\/support-client\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/presshops.com\/fr\/support-client\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/presshops.com\/fr\/support-client\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"In\u00edcio\",\"item\":\"https:\/\/presshops.com\/fr\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Support client\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/presshops.com\/fr\/#website\",\"url\":\"https:\/\/presshops.com\/fr\/\",\"name\":\"Presshops.com\",\"description\":\"Presshops \u2013 Imprimerie en ligne avec livraison en 24\u201348h. 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